Paperwork help
Guides, checklists and definitions for the paperwork around getting care. They are general information. Your plan's documents and your insurer decide what is covered and what you owe, so use these pages to know what to ask.
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Step-by-step guide
How to read an explanation of benefits (EOB)
What each part of an explanation of benefits means, and how to check a provider's bill against it before you pay.
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Step-by-step guide
Appealing a denied health insurance claim
The general path for appealing a denied claim, from reading the denial letter to an internal appeal and then external review.
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Walk-through checklist
Prior authorization checklist for patients
A before, during and after checklist for getting an insurer's approval before a planned test, procedure or treatment.
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Plain-word glossary
Medical billing terms in plain language
Plain-language definitions of the billing and insurance terms that show up on bills, EOBs and denial letters.
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Editorial promise
Editorial policy: how Care Admin Notes is written
What Care Admin Notes covers, where its facts come from, who has the final word, and how corrections are handled.
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Try-it tool
Out-of-pocket estimator
Estimate what you may owe for one covered service. It is an estimate, and your EOB is what counts.